Cancellation & Refund Policy

1.1 User-Initiated Cancellations

Users may cancel their day pass booking through G Connect's platform before the booking is confirmed. Once confirmed, cancellations may not be possible. The specific cancellation window & conditions may vary depending on the coworking space's policies.

1.2 Cancellation by G Connect Spaces

G Connect Spaces reserves the right to cancel a day pass booking in the following situations:

• Unavailability of workspace or essential services.
• Inability to fulfill the booking due to unforeseen circumstances.
• Suspicion of fraudulent activity or violation of our terms & conditions.

2.1 Eligibility for Refunds

Refunds may be issued in the following cases:

• Cancellation of the booking by G Connect Spaces as per section 1.2.
• Quality issues or discrepancies in the provided workspace facilities.
• Other situations deemed eligible at the discretion of G Connect Spaces.

2.2 Refund Process

To request a refund, users must contact our customer support within 24 hours of the booking date. Users may be required to provide relevant details & supporting information.

2.3 Refund Method

Refunds, once approved, will be processed via the original payment method used during the booking. Processing times may vary depending on your payment provider.